Now in Public Beta

AI-Powered IT Support via Text
Not Email.

Text-based support powered by AI. Your team gets instant message notifications with AI-suggested responses. Faster resolution, happier users.

No credit card required • 14-day free trial • Setup in 5 minutes

90%
Open Rate vs 20% for Email
<1m
Average Response Time
3x
Faster Resolution

Trusted by teams at

TechCorp
Innovate Labs
DataFlow
CloudBase
The Problem

Email support is broken

  • Users ignore support emails in crowded inboxes
  • Hours or days waiting for responses
  • Formal, impersonal communication
  • Lost in spam folders and filters
The Solution

Text-based support that works

  • 98% open rate - users see messages instantly
  • Real-time conversations, faster resolutions
  • Natural, conversational support
  • Direct to their phone - no spam filters

Setup in 5 minutes

Get your support number and start helping users

terminal
$npx create-helptext-app
✓ Created your support workspace at acme.helptext.com
$Share your support number
Your support number:
(555) 123-4567
→ Ready to receive support requests!

Everything you need for modern support

Powerful features built for IT teams who move fast

Two-Way Texting

Real conversations, not one-way notifications. Users can reply directly and get help instantly.

Instant Notifications

Your team gets notified immediately when users need help. No more checking email constantly.

Multi-Tenant

Each company gets their own subdomain and isolated workspace. Perfect for MSPs and IT departments.

Analytics Dashboard

Track response times, resolution rates, and team performance with real-time insights.

Smart Routing

Automatically route tickets to the right team member based on availability and expertise.

API Access

Integrate with your existing tools via our REST API. Webhooks, custom integrations, and more.

Simple, transparent pricing

No hidden fees. No surprises. Cancel anytime.

Starter

Perfect for small teams getting started

$14/agent/month

$168/agent/year (save 20%)

  • 1 support number
  • 1,000 messages/month
  • 10K AI tokens/month
  • AI-powered responses
  • Basic analytics
  • Email support
Most Popular

Growth

For growing teams scaling support

$39/agent/month

$468/agent/year (save 20%)

  • 3 support numbers
  • 5,000 messages/month
  • 50K AI tokens/month
  • AI-powered responses
  • Advanced analytics
  • Priority support
  • Custom workflows

Pro

For established teams

$79/agent/month

$948/agent/year (save 20%)

  • 10 support numbers
  • 15,000 messages/month
  • 150K AI tokens/month
  • AI-powered responses
  • Advanced analytics
  • Priority support
  • Custom workflows
  • API access
  • Webhooks

Enterprise

For large organizations

Custom
  • Unlimited support numbers
  • Unlimited messages
  • Unlimited AI tokens
  • AI-powered responses
  • Custom analytics
  • Dedicated support
  • Custom workflows
  • API access
  • Webhooks
  • SSO & SAML
  • SLA guarantee

Frequently asked questions

How does AI-powered support work?

Our AI analyzes incoming text messages and suggests responses to your agents. It learns from your past conversations to provide contextual, accurate replies while your agents stay in control.

What are AI tokens?

AI tokens measure AI processing usage. Roughly, 1,000 tokens equals about 750 words. Most support conversations use 500-2,000 tokens. We're transparent about usage in your dashboard.

What happens if I exceed my limits?

We'll notify you when you reach 80% of your message or token limit. You can upgrade your plan anytime or purchase additional capacity as needed.

Do you offer a free trial?

Yes! All paid plans come with a 14-day free trial. No credit card required to start. Try all features including AI-powered responses risk-free.

Can I change plans anytime?

Absolutely! Upgrade, downgrade, or cancel anytime. Changes take effect immediately and we'll prorate any differences.

How does billing work?

Pricing is per agent per month. We bill monthly or annually (save 20% with annual). All payments are processed securely through Stripe.

SSL Encrypted
GDPR Compliant
SOC 2 Type II
Money-back Guarantee

Ready to modernize
your IT support?

Join teams providing faster, more personal support via text